Frequently Asked Questions
Everything you need to know about shopping with TOVE Studio.
What is your return policy?
We offer a 14-day return window for all full-priced items. Garments must be in their original condition, unworn, and with all tags attached.
How long does international shipping take?
International orders typically arrive within 5-7 business days via our express courier partners. Please note that delivery times may vary based on your local customs processing.
Where are TOVE Studio collections manufactured?
We pride ourselves on ethical craftsmanship. Our collections are primarily produced in high-end ateliers across Europe, ensuring the highest standards of quality and fair labor practices.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer size consultations?
Yes, our customer care team is available to provide detailed measurements and fit advice. You can also refer to our comprehensive size guide located on each product page.